Everybody I know likes to bitch and moan about their cable company. That was never me….life is a series of ups and downs and I pretty much expect certain businesses that have a monopoly with their services to not care about their brand or customer service….they just want their check. What happened to me was just a new level of low and inconsideration.
I spend two hundred dollars a month with a company that rhymes with Spectrum. I have my internet and five TV’s connected with this company. I moved into my condo in September of 2018. I had four of the five boxes hooked up to television sets. The fifth box was active and left in the living room for when I decided to hook up the television. I am charged eight dollars every month for each active box.
About a month ago I finally got around to hooking up my television in the living room. I connected the box expectig all the services I have been paying for but the only thing I got was the logo of the company that rhymes with Spectrum. I called technical support. We all can relate how this experience is for anyone let alone someone, like me, that has hypertension. The man was very kind and helpful. He explained to me that my signal gets turned off after a certain amount of time if it’s not in use. I was confused. They were still charging me and never notified me they would continue to embezzle eight dollars a month from my account.
I physically visited my business that rhymes with Spectrum and exchanged my box. I explained the problem to the man behind the counter. He told me to go home, hook up the box and call the toll free number and talk to billing. After being on hold for a most pleasant forty-five minutes (and listening to their sales pitch to switch to their mobile plan over and over and over…) I young lady answered and did exactly what I expected……nothing. I then asked for the Supervisor….his name was Maurice….he was a perfect selection to be the Supervisor of Nothing. 😜😜😜. Maurice and I did not agree. He was just doing his job and protecting the brand of the company that rhymes with Spectrum. Sorry….ya just can’t deep fry a turd. 💩💩💩
I told Maurice HIS Supervisor should cal me…we agreed this would be best and hung up. Two days later Julio calls me from North Carolina. I can tell right away he is not my friend. No bueno Senor. 🤣🤣🤣 I explained to Julio that I didn’t care they shut off my signal but just credit my account and I’ll pour a Corona Light and Run With The Bulls. Julio stood his ground and protected the company line. So what’s the message here? Protect the brand at all costs. The company that rhymes with Spectrum is the only game in town where I live. When I have a different option I will “run to the border.”
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